Concerns, Petitions, Complaints and Grievances.
In this section, you can file, track, and consult the reports of your PQRSF.
At ABC, we value your feedback. Listening to you allows us to continuously improve our services, address your concerns in a timely manner, and strengthen the experience we provide. Under our commitment to transparency and continuous improvement, we closely monitor and follow up on every PQRSF we receive.
What does PQRSF mean?
P – Petitions: Requests for information or service-related inquiries.
Q – Complaints: Expressions of dissatisfaction regarding the service received or a specific process.
R – Claims: Formal requests submitted when a service was not delivered as agreed and may require financial compensation.
S – Suggestions: Ideas or recommendations that help us improve and evolve.
F – Compliments: Recognition of our team for a positive experience or outstanding service.
Your participation is essential for our continued growth and for delivering an even better service experience.
Below, we describe each option in detail to facilitate its submission.
Describe each option in detail below to facilitate your registration:
Certificaciones
